San Jose, CA 95129. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. Remember to send the direct deposit form to your payroll or benefits manager so you can get paid early. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. Use for purchases, pay bills, and withdraw cash whenever needed. I’m always struggling to come up with the funds to pay her. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. Users can transfer funds to their bank or card. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. This was a blessing that I really needed ! Access is more than a paycheck. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Screenshots of two of these services, earnings view and the savings tool are below: [THIS SPACE INTENTIONALLY LEFT … The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. PayActiv is a life-saver. 1. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. use PayActiv to pay my baby sitter on time. Over 85,000 billers. It is ideal for servers, drivers, and other customer service positions. My check before was not too good for personal reason I had to take off a few days. PayActiv, Inc. 4880 Stevens Creek Blvd #102. Amazing customer service. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. Their contact info is found on the app. It is ideal for servers, drivers, and other customer service positions. Sales: + (877) 910-8400 | Support: + (877)-937-6966. I NEED MY MONEY!!!!! Thank you so much. I Absolutely Love PayActiv ! I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? And don't ask for a supervisor. No card issued. You can't use the prepaid card for anything. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. Very Helpful And Understanding. Thank you so much !!!! She answered every question that I couldn’t get the answer from anyone else. PayActiv. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. This may result in your having access to the funds sooner. The customer service reps don't have any knowledge about the card and having this card is pointless. 4880 Stevens Creek Blvd. Direct deposit your paycheck directly to your card Use wherever Visa debit is accepted No monthly fee, and access to 25,000 surcharge-free MoneyPass ATMs across the country Frequently Asked Questions There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. Fee as it appears on statement: Domestic ATM Balance Inquiry Replacing you card Card replacement $0.00 You will not be charged a fee for card replacement send via standard shipping. No change needed to your accounts. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call 1-877-937-6966. Your company needs to give her a raise. I couldn’t be more happy with the service I received. No extra cost. Omg I about died . © 2020 PayActiv, Inc. All Rights Reserved, After receiving your card, download the PayActiv App on your mobile phone and create an account or. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. I am fed up, I am done. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Much appreciated! Incorporated. Use your account through the app, web, or ATM (select locations). Consult your … † Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. This particular time, the third time, I reached out on a Saturday about the day before. The Customer Service Is Great ! I provide that. They provide their employees lunch and a nice work atmosphere. Nights, weekends, and holidays. Once again A Negative Experience that Sandra made better. They Actually Cared And Took Their Time With Me. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. There is no change to payroll and associated taxes. There is no cost for contacting Customer Service. The PayActiv Visa ® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. Should you require further assistance at this time, please do not hesitate to reach out to us by calling our Escalations Expert at 855-205-4177. Transfer to a Card or Bank Account. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call (1-877) 937-6966. Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. Once again as usual I have had a negative experience. It is so hard living from paycheck to paycheck and now I don't have to. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. Instant transfer to the Payactiv payroll or prepaid card. She has provided excellent assistance. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. Thank you again. She’s truly a blessing. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Customer Service Representative in San Jose, CA. Use for purchases, pay bills, and withdraw cash whenever needed. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Great customer support and feedback, and the card works as well as any. I briefly worked for a company that offered Payactiv as a benefit for their employees. Get paid up to 2 days earlier† with direct deposit. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. You should consult your Cardholder Agreement and the fee schedule at http://payactiv.com/u/PACTAgreements. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! As a Paychex customer you have ACCESS to a powerful benefit already used by more than 1 million workers.. Reduce turnover by 30%; Increase engagement and loyalty; NO Cost to you Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. The PayActiv Visa Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Visa and the Visa Brand Mark are registered trademarks of Visa U.S.A. © 2021 Trustpilot, Inc. All rights reserved. Sandra Rodriguez was so wonderful today with helping me with my issue. Thank you Sandra and also thank you Sostenes for your professionalism. ELECTRONIC BILL PAY Pay bills directly from the PayActiv app. You may check your card balance at any time by using the PayActiv mobile app, website (payactiv.com), or by calling our customer service at (877) 747-5862. PayActiv Awards make it… Learned alot about financial stress and that I was not alone. She said I will get back with you . I decided to update my review. Financial Services. It's your money - not a loan! Payactiv mobile app, online, or call customer service. I'm so grateful and very impressed. And don't ask for a supervisor. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. REQUEST A DEMO A Job is More Than a Paycheck Employees want to be recognized for their contributions and acknowledged for being a part of the team. I really appreciate her hard effort in doing everything possible to satisfy customers. Welcome to Paychex Pay On-Demand Powered by PayActiv. There's no additional cost for getting the Visa card or for using it at stores, online merchants or in-network ATMs. Get up to 50% of your hard-earned wages every two weeks. 4.0. on September 11, 2019. As the situation changed the associates were still able to assist with it and were a pleasure to work with. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. (877) 910-8400. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. Business Profile. She was the most calming and caring specialist. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. Load earned wages to the PayActiv prepaid Visa card - real-time access, no extra cost. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. You can't use the prepaid card for anything. Customer service (automated or live agent) $0.00 No fee for calling our customer service line, including for balance inquiries. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. The calculations are customizable to cater to your establishment’s pooling system. When you call Customer Service, you may be asked to provide certain personal information so we can verify your identity. Flexibility. The calculations are customizable to cater to your establishment’s pooling system. Payactiv Family. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. Anytime I need help I dial her direct line. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. They provide their employees lunch and a nice work atmosphere. Create a Culture of Recognition with Awards Reward accomplishments or recognize a job well done and see an increase in employee productivity and happiness. Email this Business. The guy had me on hold for a hour then picked up and hung up. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. Standard message and data rates from your wireless service provider may apply. San Jose, CA 95129-1276. https://www.payactiv.com/. It works out way better. Sin esperar, sin demoras La forma más rápida de acceder a su ingreso del trabajo Cuando lo solicita, transferimos fondos a su tarjeta en noches, fines de semana, días festivos, 24x7x365 en tiempo real If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (877) 747-5862. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . They treat you like family. Customer service is available to help by phone, text, chat and email. For Customer Service or additional information regarding your Card, including the terms, conditions and fees that apply to the Card, as well as your transaction and Balance history, please contact us: By phone at: (877) 747-5862 (Toll Free within the USA) By mailing us at: PayActiv… Life's expenses don't wait for payday and neither should you. Payactiv is a great place to work. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. Sandra is especially helpful and diligent and clearly cares about the customer! It's peace of mind. Sandra has been so helpful. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. The money taken by employees using Payactiv is deducted from upcoming paychecks when payroll is processed—just like any other deduction. THANK YOU!!! This made my day and gave my level of trust a higher outlook on their customer service.. It is ideal for servers, drivers, and other customer service positions. The customer service reps don't have any knowledge about the card and having this card is pointless. Place to work using it at stores, online, or call service... 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